Privacy Policy

Effective Date: 12-11-2025

At Swadeshi Mall By Craftogenic, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website or make a purchase with us.

1. Information We Collect

When you place an order, contact us, or interact with our website, we may collect the following personal information:

Full name
Email address
Phone number
Shipping and billing address
Payment details (handled securely via Razorpay)
IP address, browser details, and device information (via Google Analytics)

2. How We Collect Information

We collect information through:

Orders placed via our WooCommerce-powered store
Contact forms and customer support interactions
Automatic collection through cookies and tools like Google Analytics

3. How We Use Your Information

Your information helps us:

Process and fulfill your orders efficiently
Provide customer support and respond to your inquiries
Analyze website performance to improve our services

Note: We do not send promotional emails, newsletters, or WhatsApp updates.

4. Sharing Your Information

We may share your data with trusted service providers solely for operational purposes:

Courier & delivery partners – to deliver your order
Payment gateway (Razorpay) – for secure payment processing
Analytics provider (Google Analytics) – to monitor and improve site performance

We never sell, rent, or trade your personal information to third parties.

5. Data Storage and Security

Your data is stored securely on our hosting servers with SSL encryption and firewall protection.
We retain customer data for a maximum of 6 months after the order, after which it is permanently deleted.
Access to personal information is restricted to authorized personnel only.

6. User Rights

You have the right to:

Request corrections or deletions of your personal information
Request complete removal of your account or data by contacting us via email or phone

We will respond to all such requests within a reasonable timeframe.

7. Children’s Privacy

Our website and services are not intended for children under 13 years of age.
We do not knowingly collect or store personal data from minors.

8. Cookies and Tracking

We use cookies to:

Enhance website functionality and user experience
Analyze visitor behavior through Google Analytics

You can choose to disable cookies through your browser settings if you prefer not to allow tracking.

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
All updates will be posted on this page with an updated effective date.

10. Contact Us

For any questions, concerns, or data-related requests, please contact us:

📧 Email: [email protected]
📞 Phone / WhatsApp: +91 91055 06669

📍 Business Address:
Swadeshi Mall By Craftogenic
Dehradun, Uttarakhand, India