Effective Date: 12-11-2025
Thank you for shopping with Swadeshi Mall By Craftogenic.
We take great pride in the quality of our products and the satisfaction of our customers. However, before making a purchase, please review the following policy carefully.
No Refunds Applicable
All purchases made through Swadeshi Mall By Craftogenic are final and non-refundable.
Once an order is confirmed and processed, it cannot be canceled, returned, or refunded under any circumstances.
We strongly recommend that customers review all product descriptions, images, and details carefully before completing their purchase.
In Case of Issues or Defective Products
While refunds are not applicable, we are committed to resolving any concerns related to product quality.
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Our team will review your case and provide a suitable resolution — which may include a replacement if the issue is found valid after verification.
To Report an Issue, Contact Us
Email: [email protected]
Phone / WhatsApp: +91 91055 06669
When reaching out, please include the following details:
Your Order ID
Clear photos or videos showing the damaged or defective product
A brief description of the issue
Our support team will assess your request and get back to you as soon as possible with the next steps.