Shipping Policy — Swadeshi Mall By Craftogenic
At Swadeshi Mall By Craftogenic, we’re committed to delivering your order safely, securely, and on time. This shipping policy explains our processing times, delivery estimates, charges, and what to do if something goes wrong.
1. Order processing time
All orders are processed within 1–3 business days (excluding Sundays and public holidays).
If there are unforeseen delays due to high order volumes or supply issues, we will notify you by email or phone.
2. Shipping time & delivery estimates
Once shipped, orders are typically delivered within 3–7 business days, depending on your location and the courier service.
Deliveries to rural or remote areas may require additional time.
3. Delivery partners
We partner with reliable courier services to ensure your products arrive safely. All shipments are tracked — tracking details will be shared with you once your order is dispatched.
4. Shipping charges
Shipping charges (if any) are shown at checkout before payment. We may offer free shipping on selected products or during promotions; such offers will be clearly indicated on the website or product page.
5. Delivery address & contact information
Customers are responsible for providing accurate and complete shipping details. Please ensure the following are correct at checkout:
Full name
Delivery address
Contact number
Email address
We are not liable for delays or non-delivery caused by incorrect or incomplete information.
6. Delays or failed deliveries
Occasionally, delivery may be delayed due to:
Natural disasters, strikes, or public holidays
Courier delays beyond our control
Incomplete address or recipient unavailability
If a package is returned to us due to non-delivery, we will contact you to arrange re-delivery (additional charges may apply).
7. Damaged or tampered shipments
If a package appears damaged or tampered with on arrival, please do not accept it and notify us immediately.
If you accepted the package and later find the product damaged or defective, please refer to our Refunds & Returns Policy and contact us within 48 hours
Contact us — Shipping support
Email: [email protected]
Phone / WhatsApp: +91 91055 06669
Business address
Swadeshi Mall By Craftogenic
Dehradun, Uttarakhand, India